Cashout Process & Policy
Q: What is the cash-out process?
A: The minimum cash out amount is INR 100. There is no restriction on the maximum amount and number of cashouts. For all cashouts, players must submit a scanned copy of their PAN card.
Weekdays: Your cash out is processed on the same working day if the request is placed before 5 pm. Cashout requests received after 5 pm will be processed on the next business day
Saturdays: Your cashout will be processed on the same working day if the request is placed before 3 pm. Cashout requests received after 3 pm will be processed on the next business day.
Please note: We do not process a cash out requests on Sundays. Any request received on Sunday will be processed on the next working day. Also, being a bank holiday on 2nd and 4th Saturday, cashout requests will be processed on the next working day
Cashout Process documents
Q: What are the documents required for cashout reversed by the bank?
A: If the cash out is reversed by your bank due to incorrect IFSC/Account number etc. We request you to share a canceled cheque of your account with your name printed on it for the team to process the cash-out.
We request you to share the stamped first page of your passbook
Net banking screenshot once you log in on your desktop/Laptop with the bank URL with the details mentioned below.
Details required: Bank name, bank account number, full name, IFSC code
In absence of all the above-mentioned documents, we request you to share the same documents as mentioned above for another bank account in your name. Kindly share the reason for the change in the bank name and bank details
Once the documents are verified, the cash out will be processed by the concerned team
Cash-out Processing time
Q. How much time does it take for cash out?
A: All cashouts are processed within 24 working hours.
Q: What details are verified with the PAN to be shared?
A: The PAN card should include your full name, date of birth, and signature for verification purpose
Can I create more than one user id
Q: Can I create more than one user id on PokerHigh?
A: Creating multiple accounts on PokerHigh.com is strictly prohibited. We expect our players to be honest and respect our principles of not creating multiple accounts on PokerHigh.
Creating multiple accounts may lead to locking of both the accounts. Similar instances will lead to the blocking of accounts for a lifetime.
Q: Why is my cash out denied?
A: Cash out request can be denied due to the reasons mentioned below:
Incomplete profile information
Cash-out will be denied if your PokerHigh account has incomplete profile information. To complete your profile, you need to send a copy of your PAN card on firstname.lastname@example.org from your registered email id.
Incorrect/ mismatch details with PokerHigh account information.
Incorrect name, Pan card, Bank account, IFSC code, etc. may also lead to denial of cashout requests. The PAN card details should match with the bank account details of the same person who has requested for the cash-out.
Collusion is when two or more people sitting at a table are working together to win more money from other players
Transferring chips/funds to some other account while playing on one table can also deny your cash out request.
Denial because of the PROMO code used
While depositing an amount using the PROMO codes one must read all the terms and conditions. Cash-out being denied because of the PROMO codes is because of lack of VIP points generated.
In case you are making a withdrawal without playing an adequate number of hands-on Paid Table and fail to accumulate VIP points equivalent to 2% in rake of the requested withdrawal amount, then a transaction fee of 2% of the credits made or requested withdrawal amount (whichever is lower) will be levied for the first such instance. 5% transaction fees will be levied on subsequent instances. The above mentioned 2% in rake will have to be earned by the User between the time of last credit or last withdrawal (whichever is later) and the time of current withdrawal request. The Company also reserves the right to waive off these transaction fees on specific request from the user on a case to case basis.
We do not process a cash out requests in Wallet accounts i.e. Paytm account, Airtel accounts, etc.
We request you to kindly upload nationalized bank account details to process your cashouts.
Please Note: We request our players to send the copy of his/her PAN card if he/she is requesting for cash out for the 1st time. Once the confirmation mail is received from our end, you may then place a cash-out request. This is to avoid cash-out requests being denied for the 1st instance.
Min & Max cash out
Q: What is the minimum amount I can withdraw?
A: The minimum amount you can withdraw is INR 100
Q: What payment options are available?
A: We accept payments via Credit Card, Debit Card, Net Banking, UPI, Mobile Wallets